Three Weeks and still no solution

Our internet connection disappeared approximately 3weeks ago. We reported, got an sms ref, then received an sms that it was sorted, it was not. We reported again, got an sms ref, received an sms to say it was sorted, once again, it was not. Repeat process 6 times in total. We have done a reset of the password and username, which did not solve the issue, it is definitely a physical issue with the line which needs to be repaired.<br> Please note our Telkom Account arrived on time, as it does every month with a charge for \internet use". This has gone on way longer than a usual slack response from Telkom and I sincerely hope someone will attend to us immediately as we do a lot of work from home as well. We will be home on Saturday morning"