Three weeks and no feedback

<p>Submitted a fault with our DSL line, informed Telkom about this on the 01/06/2016. After numerous phone calls to Telkom, our matter has not been resolved. First the lines had been ******, then they ordered new lines, then they had to wait for stock of the new lines, last week Wednesday the were installing new lines. The call center agents cannot give me any feedback on what is happening now. One of their Technition should have given us a call last week, and still nothing. A male call center agent said he will forward our qeury to a supervisor and still I have not heard from them. When one asks for a Technition number to find out whats going on they just say we dont have it on the system. Why must telkom be the only service provider in its field?</p>