1 reviews | Active since May 2012
Three Products - None working properly
I have 3 Telkom products : ADSL, 8-ta and more recently, Smartbroadband, all with problems and one with a 2 week non-resolution. After boycotting Telkom for some 15 years, I reluctantly agreed on ADSL for my son's sake, the worst decision I have made with nearly 3 years of pathetic problems, never fully resolved.<br> <br> ADSL - speeds of less than 1 Mbps in an area that shows as 10 Mbps (and has been marketed to me as such). At present, we have had no line for 13 days despite a technician having been to our premises.<br> SMARTBROADBAND - Indicates full signal in my area and I signed a 2 year contract on Monday 18-01-16. We are unable to achieve more than 7 Mbps where a friend is able to attain speeds exceeding 20 Mbps 2 km away.<br> 8-TA - On opening the Smartbroadband package, I requested to terminate the 8-ta contract, but was told that I could not and must honor the final 10 months. No problem, I agreed. However, the service no longer works (probably terminated) but I guess I am expected to fulfill the 10 month obligation?<br> <br> I really tried to give these guys the benefit of the doubt. However, my Smartbroadband is going back and I'll be dumping the others on completion of the Contracts.
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Ruksana
Telkom Social Media Team
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Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us, please contact us via Email: ***.
Your reference number is: SM190300
Regards
Ruksana
Telkom Social Media Team
Best regards,
