LL
Leonard L
1 reviews | Active since Jul 2011
13 Feb 2017, 17:33
Three months with intermittent problems
<p>I've logged 5 calls and escalated three times since last year November about my line and I still do not have a solution. Every time the call is closed without resolution. Telkom's service is pathetic and to top it off they charge me extra because the fault is somehow on my side.<br />1. 1666CRK111116<br />2. 1576CRK011216<br />3. 1620CRK121216<br />4. 1033CRK130117<br />5. 552CRK140117</p> <p> </p> <p>Supervisors at call centre refuse to take my call. I even overheard one of them, Nishal, saying that he will just put the phone down if he has to take the call.</p>
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Replies (3)
Telkom's replyOfficial
14 Feb 2017, 08:56Hello sh3riif
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply14 Feb 2017, 08:56
Official
Hello sh3riif
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
LL
Leonard L's updateReviewer Update
14 Feb 2017, 14:33What e-mail correspondence?
LL
Leonard L's update14 Feb 2017, 14:33
Reviewer Update
What e-mail correspondence?
LL
Leonard L's updateReviewer Update
22 Mar 2017, 09:25It's almost the end of March and my problem has still not been resolved. Your helpdesk keeps telling my I only logged the call in Feb of this year when I've been logging calls since November last year. Another one to add to the list: 1430CRK270217, with numerous escalations the latest being 969727. Your technicians keep closing my calls without resolution. Oh and nobody contacted me to follow up.
LL
Leonard L's update22 Mar 2017, 09:25
Reviewer Update
It's almost the end of March and my problem has still not been resolved. Your helpdesk keeps telling my I only logged the call in Feb of this year when I've been logging calls since November last year. Another one to add to the list: 1430CRK270217, with numerous escalations the latest being 969727. Your technicians keep closing my calls without resolution. Oh and nobody contacted me to follow up.