Three months waiting for my data to be returned to the right number

I bought data and send it to the wrong phone number, within 10min I called telkom and told the consultant what happened, then I gave him all the things he required with a promise that it will be resolved within 24hrs,i waited 24hrs nothing happened, this was in August, I called several times and every time I call I have to start my case from scratch, up to now I haven't gotten my data back or money back. Bad service you'll get from their untrained consultants.