THREE MONTHS OF WEEKLY ATTEMPTS NO SOLUTION: 8TA

I ORDERED THE TELKOM 50GB SMARTBROADBAND WIRELESS LTE ONLINE AND GOT CALLED BY THE CALL CENTRE. EVERYTHING WENT SMOOTH UNTIL I RECEIVED MY FIRST BILL AND REALISED I WAS SUBSCRIBED TO THE WRONG CONTRACT (50GB HOMEOFFICE LTE). THIS MEANS I DON'T HAVE BENEFITS LIKE THE 50GB FREE NIGHTSURFER DATA.<br> <br> I HAVE TRIED FOR THREE MONTHS TO CHANGE THE CONTRACT TO THE CORRECT CONTRACT. I HAVE LITERALLY BEEN TO THE WONDERPARK AND HATFIELD TELKOM STORES EVERY WEEKEND. FIRST WEEKEND I DIDN'T HAVE ALL THE REQUIRED DOCUMENTS. NEXT WEEKEND THE ATTENDANT SAID I NEED TO CALL THE CALL CENTRE. WEEK-IN WEEK-OUT I CALLED THE CALL CENTRE TO BE TRANSFERRED FROM BILLING TO SALES - BACK-AND-FOURTH. WENT BACK TO THE STORE, THEY SAID THEY WOULD TAKE MY DETAILS AND CALL ME BACK ONCE IT'S CORRECTED. NO CALL SINCE, WENT TO THE HATFIELD BRANCH AND SERVICE WAS EVEN WORSE! THE ATTENDANT, ZOLISWA (I THINK) WAS SO RUDE AND OBNOXIOUS. EVENTUALLY REFUSED TO HELP AND I ASKED TO CALL THE CALL CENTRE FROM INSIDE THE STORE.<br> <br> AFTER SPENDING 1.5 HOURS IN THE STORE TALKING TO CALL CENTRE, THE CALL CENTRE AGENT SAID SHE LOGGED A CALL. I EVEN ASKED THE CALL CENTRE AGENT TO TALK TO THE HATFIELD ASSISTANT AND SHE DROPPED THE PHONE!