Three months and still waiting

I called telkom in the middle of December to let them know I am moving home end of January and need my line to be moved. I have a reference number for the business line I have been querying. This is a business line and its urgent this number gets connected as soon as possible. A week before I moved I called Telkom and I was told they will try their best to move the lines as soon as possible, it seemed the order went missing I sent through middle of December. I have been dealing with two ladies from Cape Town Alana and when she went on leave she put me onto Louraine who is full of promises in calling me back and keeping me updated ..... I have proof of smses I have received from Telkom saying they will see me on a specific date and a day before they cancel and change the date .... I am so mad at them as we haven't had a phone or internet for two months and still I do not know when I will one day have it ... I can never get hold of anyone on the 10217 number and I am seriously getting desperate here. I hope this letter gets through to the right people who care about customer service and who is prepared to help me. My telkom reference number is AI*** PLEASE I need answers