Three logs and still no resolve

<p>I have logged three seperate faults relating to the same issue. Each time a technician is sent to asses the fault and each time the call is inevetably closed, even though the problem is never resolved.</p> <p> </p> <p>883CRK150317</p> <p>1015CRK230217</p> <p>70CRK120317</p> <p> </p> <p>Our 10mb ADSL line was working (well sort of). Because of the distance from the exchange we have only ever been able to sync at 6mb. Be that as it may, we now sync at less than half of that (on average between 2mb and 3mb) with almost 0mb upload.</p> <p> </p> <p>Please can someone act on the new log that was created and RESOLVE THE ISSUE!</p> <p> </p> <p>New log is: 552CRK230317</p> <p> </p>