Three examples of Telkom's poor customer service

1. I was in credit for 6 months. Requested refund. Told get in a week. a month later my refund was reversed to \usage fees". I don't have a device since contract was cancelled in Dec and device returned. Where is my refund? Branch doesn't get back to me.<br> 2. I took my late dad's death certificate to Telkom to cancel his landline. A few days later they sent my dead father an sms to his cell phone asking him to rate his recent query at the branch. How insensitive and stupid!<br> 3. Telkom keeps sending me an sms to MY cell asking me to register for electronic accounts. The line quoted is my granny's. I have no idea how they got my cell linked to her landline but my grandmother is 86 - doesn't have a cell phone or a computer so cannot get her bills electronically. Please continue to post them to her and stop sms'ing me. I am not responsible for her accounts. Contact her directly if you want to deal with her.<br> <br> If you want people to respond - give them a Telkom customer service email - trying to phone you is very difficult and your queues at branches take hours to get through -and then nothing is achieved. You want customers to go electronic - but refuse to do the same for our queries."""