HS
Howard S

1 reviews | Active since Oct 2012

22 Sept 2016, 11:05

THREE DAYS NO INTERNET NO PROGRESS

<p>My ADSL line stopped working on Tuesday 3 days ago. As soon as I found out I contacted Telkom's fault service and was allocated fault number 696CNK200916 and was told that they would arrange to send a technician over as it was a line fault. Now on the third day and 3 phone calls I'm told again and again that it is still with the "testing Department" to determine if it is a line fault.</p> <p> </p> <p>They cannot give me an estimated time day or week that it will be addressed and resolved. I was considering applying for one of their LTE set ups and also looking at porting my cell phones across, but with service this bad, what's the point?</p>

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Replies (2)
Telkom
Telkom's reply22 Sept 2016, 13:35
Official

Hi howard_silk,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

HS
Howard S's update28 Sept 2016, 13:00
Reviewer Update

Many thanks Telkom for sorting out my problem. Your guy who called was polite, courteous and efficient and resolved the problem.