Three day delay medical line

Fault in both ADSL line and Telkom phone line ***. Reported on 22nd February. Daily calls to fault reporting indicate NO ACTION has been taken There is not even a description of the nature of the problem. I am unable to fax prescriptions, reply to medical emails and the expense of answering night calls has gone up as I am using a mobile phone.<br> <br> This is a medical line and should have priority.