Threats received from Telkom mobile - billing error, but received court summons today, 26.03.2026

Due to unforseen circumstances, my monthly debit order of R920 did not go off from my bank account on 28 February 2026. After which I did try to log in onto the Telkom Mobile portal with my credentials. I tried to make a payment via the portal but it kept throwing out errors. Due to health reasons, I was only able to visit the Telkom mobile Kimberley branch on 18 March 2026. The employee whom I spoke to was very rude and she just kept insisting that I owe Telkom R1840, which is impossible, because my debit order goes off from my account every month. The amount due/overdue was R920 and I did agree that I acknowledge that there will be a default fee and that I will pay the R200+ for the default as soon as it appears on my invoice/statement. The lady also insisted that she was unable to assist me at the Telkom branch and referred me to Checkers after which I did make my R920 payment for my Telkom mobile account. My latest statement received on 01 March 2026 indicates the R920 - Feb 2026 due and then another R920, which is due 31 March 2026. At this stage I am receiving daily sms's with threats noting that I did not make payment at all and that I owe Telkom Mobile R1840!!! I followed up a few times already and the support center informed me to just ignore these messages. NOW, today, 26.03.2026, I received a court summons for the amount of R1840!!!!!! I am extremely upset. I am at a point where I want to report Telkom mobile to the broadcasting commission!!!!! I have a lot on my plate and I am trying my best to stay calm, but THIS is unacceptable!!!!!!!!