ML
Matthew L

1 reviews | Active since Aug 2015

13 Jan 2016, 15:39

Threatening me after cancelled contract!

In June 2015 I opened an unlimited contract with Telkom. 2 days after opening it I cancelled it (WITHIN THE COOLING OFF PERIOD) because I was sold the contract under false pretenses.<br> <br> It took Telkom 7 months to cancel this contract! I am now being constantly harassed that I need to pay R5000 for usage. I SHOULD NOT HAVE TO PAY THIS as I cancelled my contract in the cooling off period. The fact that it took Telkom 7 months to cancel it after MANY emails begging them to cancel it is NOT my problem. <br> <br> I am now getting calls from debt collectors, and I have told them I am awaiting a call from the billing dept head as I have instructed MANY call centre agents. This needs rectification but I WILL NOT PAY! I am protected by the National Consumer Act and am willing to go to court!

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Replies (1)
Telkom
Telkom's reply13 Jan 2016, 17:02
Official
Hello Elementalite,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM187122.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media