This women refuses to acknowledge my complaint

I moved the line was promised the move is free and then was billed R600. I complained and that was decreased to R427.<br> <br> This is my issue as the month earlier I was told I could move my ADSL for free. My last invoice was less that R200 now I'm requested to pay double that amount. <br> <br> I have repeatedly ask this woman for a break down and have not received this yet but have received a notice that my line is to be suspended. This is incompetence at its finest and I want action taken against this useless waste of space. <br> <br> I WANT THIS ISSUE ADDRESSED TODAY AND I WANT TO BE CALLED BY A SENIOR MANAGER. I ALSO WOULD LIKE A WRITTEN APOLOGY FROM Nokukhanya Nkosi FOR HER LACK OF PROFESSIONALISM AND POOR ATTITUDE TOWARDS HER JOB.