THIS WILL BE GOING TO THE OMBUDSMAN--BAD SERVICE

I'VE BEEN WITH TELKOM SINCE 2014 AND NEVER HAD ANY PROBLEMS BUT IN JANUARY 2016 THEY DEDUCTED R50 FROM MY ACCOUNT WHEREBY IT WAS SUPPOSED TO BE R800,THEY CALLED ME TO INFORM ME THAT THEY HAD A PROBLEM WITH THE SYSTEM AND THAT THEY WILL FIX IT BUT THEY GOING TO DEDUCT R1400 IN FEBRUARY BECAUSE OF THE OUTSTANDING AMOUNT,I AGREED AND UNDERSTOOD BUT AT THE END OF FEBRUARY THEY DEDUCTED R762 AND NOT R1400 AS I WAS TOLD SO I WAITED FOR THEM TO DEBIT THE OTHER AMOUNT WHICH NEVER HAPPENED!! ON THE 8TH OF MARCH I GOT AN SMS NOTIFYING ME THAT MY ACCOUNT WILL BE SUSPENDED AND IF I DONT PAY WITH IN 48 HOURS I WILL BE PLACED UNDER ADMINISTRATION.I CALLED IN AND THEY GAVE ME A REF NO AND TO WAIT FOR 72 HOURS FOR SOMEONE TO HANDLE THE CLAIM.TODAY IS THE 11 MARCH AND I WOKE UP WITH MY PHONE NOT WORKING BECAUSE THEY BLOCKED MY PHONE! I CALLED IN AND SOMEONE FROM THE CALL CENTER GLADLY TOLD ME THAT FROM HIS POINT OF VIEW I NEED TO MAKE A MANUAL PAYMENT TO AVOID PROBLEMS ON MY ACCOUNT! I EXPLAINED FOR THE 100TH TIME THAT ITS NOT MY FAULT, EVENTUALLY I ASKED HIM TO PLEASE SEND ME THROUGH TO A MANAGER AND HE \TRANSFERRED\" ME THROUGH TO SPACE... WHERE I WAITED FOR 15 MIN AND NO ANSWER????? "