This was unprofessional. Closing the case without resolving the issue.

<p>I’ve never had a problem with Telkom up until now, and I always encourage my friends to join this network. But recently I received bad service from Telkom. On the 2th of September I bought Telkom to Telkom minutes (Campaign Unlimited Telkom Mobile Voice) which were successfully loaded and my account my debited accordingly with R49. On the 8th of September I received an SMS informing me that my minutes have been successfully loaded again. This was surprising as I didn’t dial *123# to request another set of minutes. My account was debited again with R49. I call Telkom so that they can investigate the matter, but I never got any assistance from them. I called 5 times requesting feedback on my case, but I didn’t get it. Finally someone called me from Telkom during the day while I was in a meeting, and I couldn’t pick up the call. The case was closed because I could pick up my phone once. SOME OF US HAVE WORK, AND WE CAN ONLY FOCUS ON OUR PHONE DURING LUNCH TIME. This was unprofessional. Closing the case without resolving the issue. Case no ********** 2. Thembeka Myeza worked on the case</p>