THIS USELESSNESS IS JAWDROPPING! CAN SO MANY PEOPLE IN ONE COMPANY BE THIS INCOMPENENT

Item: Telkom
Rating: 1
Author: Rudolf B

Hi I have logged multiple faults with your technical department. Every time I get a message a technician will come and 90% of the time I just get an sms after a while saying it is resolved, which it is not!!!! Nobody actually even calls me me to find out what exactly the problem is. and I still sit with the *******!! And then get charged my full bill for a **** connection that keeps dropping and does not give my the speed that I pay for!!

I stay in a 20mb vdsl area, I pay for a 10mb line and doesn't get more than 6mb on my line and it keeps dropping the connection and also slows down to less than 1mb at times. I also have noise on my tel line! I was told the box on my pole with be replaced that hasn't happened! I have logged this multiple times but nothing gets sorted but when it comes to taking my money there is no hesitation on your part!!!!

I want someone with a brain to come and sort this out!!!! ALL that happens is my port gets reset or some idiot does something at the exchange and my problem does not get sorted!!!! I want someone in charge at the tech Dep to get in contact with me and get this sorted.

I WANT THIS RESOLVED!!!!!!!! NOTHING GETS BY THE USELESS, *********** PEOPLE COMING OUT!!

Helpful (0)

Replies (2)

Rudolf B's updateReviewer Update

04 Mar 2018, 07:59

NO!!!!! WHY DID YOU CHANGE ANYTHING! MY LINE WAS FINE SOMEONE ELSE HAVE SORTED MY PROBLEM IF YOU MESSED THIS UP AGAIN THERE WILL BE ****! YOU CANT TAKE WEEKS TO TEND A DAMN PROBLEM AND THEN JUST JUMP IN AND DO YOUR OWN THING. CALL FIRST! DID YOU EXPECT THAT I WAS GONA SIT WITH THIS ******* FOR WEEKS AND NOT DO SOMETHING ABOUT IT! YOU BETTET PRAY IT IS EXACTLY AS IT WAS AND STAY STABLE!! OTHERWISE IM SENDING YOUR DETAILS TO THE MANAGER WHO ASSISTED ME ON THIS FOR RUINING IT AGAIN DO YOU GUYS NOT LOG PROGRESS ON A SYSTEM OR SOMETHING??? AND YOU DAMNWELL CALL A CLIENT BEFORE YOU DO ANYTHING, ESPECIALLY IF YOU SO USELESS IT TAKES WEEKS TO TEND TO A PROBLEM!!!!!

Rudolf B's update04 Mar 2018, 07:59

Reviewer Update

Rudolf B's updateReviewer Update

30 May 2018, 10:38

Wow.....follow up months later.... amazing! It's sorted like I said before if you just took the time to read the actual posts, leave my line alone! Well done on doing your job... You're great!

Rudolf B's update30 May 2018, 10:38

Reviewer Update

Wow.....follow up months later.... amazing! It's sorted like I said before if you just took the time to read the actual posts, leave my line alone! Well done on doing your job... You're great!