This should be another 1 star review like everything else on your page but....

<p>As said this should be a one star review but at least the people at your technical department (excluding extremely lazy technicians) are decent and know their stuff. After haveing had a faulty line and having reported it on 24-04-17, reference number 304CTK240417, and it still not having been fixed to the end of june i started phoning telkoms technical support, the staff over the phone was great, knowledgable and helpfull everytime, trying to get a technician out, who just never came out and is utterly useless. The best they could do is reset my port wich helped for about an hour and then the line would start dropping again. Then on the 3rd of July a very helpful man at telkom sugested n upgrade my line to a 20mg/ps VDSL line wich is more stable and might solve my problem with the line constantly dropping, so the next day i did it, I was told it will take a maximum of 7 days, were on day 11 now and still nothing. Whats more is that when i phone telkom to follow up on the order the service is horrible, I have phoned twice now, the one person told me the technician needs to go to the switch and change a cable, the other one says its a simple setting on the system that needs to be changed and the cables stay the same, and when you ask what needs to be done then, they tell you to wait and see what happens, if nothing happens you should phone them again, when I asked how long I have to wait they reply with, "just wait". So my question now on hellopeter is, how long will I still have to wait for the upgrade? Will my line still drop after the upgrade and be ignored by the technician? What can I do to have my line upgraded today so I dont have to wait any longer and hemridge money?</p> <p>Thanks</p>