THIS PUTRID SERVICE IS A NIGHTMARE!!!!!!!!!!

Good day To whom it may concern Name: Salama Anthony Acc No: ********** 64 Cell No: ********** Kindly note that I have also included: • my current statement for ease • bank statements to show debit orders deducted from my account • email sent on several occasions I have 4 contracts with Telkom 1. ********** 639 2. ********** 996 3. ********** 960 4. ********** 188 My account is still been suspended for more than a month even after monthly payments have been made. What am I paying for if I can’t use any of my number or phone? I cannot do my internet banking, can’t send sms’, make calls or received calls but as long as Telkom gets their money they don’t F’en care about how the client is inconvenienced. I have provided bank statements to show the debit orders that went off my account for July and August 2017. July a debit order of R828.96 and August a debit order of R1200.00 went off my Nedbank account, statements attached. I have been patient and tried to do this in a very polite and civilised manner but to no avail. I am very irate and annoyed with Telkom’s service. I phoned your call centre for the first time 14 August 2017, it was about 2 weeks after my account has been suspended, I waited 2 weeks because I thought that by some miracle that Telkom would see that I have paid and would then un-suspend my account. But No, more than a month and 2 debit order payments later, my account is still suspended. I have had many years of experience with contracts with different Networks and I must say in all honesty, Telkom service sucks, it is seriously pathetic. It is the worse of the worse. I would not renew any of my contracts with Telkom and I definitely will not be taking out any new contracts with Telkom. I will go back to my previous network provider because Telkom has actually made me realise and appreciate the service that I got from them. I must say that I should probably thank you for making me realise that Telkom is not the Network provider for me and will definitely not recommend Telkom to anyone I know. I certainly wish that I could cancel my contract with immediate effect to not have to deal with the deliberate disregard for client service that I have received over the last few months from Telkom. So let’s get to the crux of the matter, I am unable to use any of my Telkom numbers / contracts, debit orders are deducted from my account but every time I get a statement, my bill reflects NO payment was received on your side and now for September I must pay R2154.96… ***???????? I can understand if you don’t want to provide me with a service but why must I pay that NON SERVICE???? Does that make sense??? Flippin hell!!!! I sincerely hope that someone can come back to me as soon as possible, as would like this matter sorted ASAP, tell me what else you want or need from me to sort this out. I feel like I am fighting a losing battle and to top it all, I am getting a flippin bad credit record for paying my account!!!!! SERIOUSLY?????????????????? All because Telkom can’t provide a proper service. Damn, I heard of bad decisions but I certainly regret the day I decided to move to Telkom but now at least I know what bad service is and have experienced bad service I am not paying Telkom R2000 on the 25 September, which would be f#%#%$ ridiculous of Telkom to expect payment after all the stress that I went through with the call centre and to provide Telkom with proof of payments for July and August. Someone has to review my account and fix it. If not then PLEASE cancel my contact with Telkom so that I don’t have to deal with Telkom ever again. Then if someone will also be so kind to send me the dates when I will be able to cancel each of my existing contracts, listed below: 1. ********** 639 2. ********** 996 3. ********** 960 4. ********** 188 I phoned the call centre to get an email address to log a complaint as I am NOT getting my account sorted. But GUESS WHAT??? The email comes back undelivered because their mail box is too full!!!!!!!!!! A very unhappy and disappointed client! Salama Anthony Cell: ********** (suspended) I would prefer to receive an email Official private business reply on 11 September 2017 at 13:30 Good day Thank you for making contact with us. Please also send us a private reply with your affected telephone numbers for our team to assist. Reference: AI ********** We apologise for any inconvenience caused. Regards, Moenieb. Telkom Social Media Team SalamaA: privately on 11 September 2017 t 13:47 Details: Salama Anthony Cell: ********** Reference: AI ********** email: ********** Please note that I require an urgent response and today is the 11th of September and I would like my Telkom account to be sorted ASAP.. Regards Official private business reply on 11 September 2017 at 17:56 Thank you. Our consultants will be in touch to assist. Regards, Moenieb. Telkom Social Media Team. SalamaA: on 13 September 2017 at 15:42 Please provide me with an email address to send you an email with regards to my issue as I need this to be sorted as soon as possible. Time is wasting and I would like this to be resolved by this week, I think it is ridiculous that client complaints take this long to be resolved. Your responses above is very generic, I require specific dates. By when will I be contacted and how long is it still going to take before my complaint will be resolved. SalamaA: on 20 September 2017 at 15:42 This is so pathetic, I am still waiting for someone from Telkom to contact me. I logged this complaint on 06 September and to date NOTHING!!!!!!!!!!!!! ***!!!!!!!!!!!!!!!!!!!!! This is really the MOST pathetic and putrid service EVER!!!!!!!! Seriously??? How long must I still wait for my complaint to be resolved, do I have to wonder whether it will ever be solved!! I am at a loss for words, I cannot comprehend this kind of service 21 September 2017 I phoned Telkom call centre again on 20 September 2017, call agent kept on the line for 42 minutes with the promise that the supervisor will contact me on the number I provided……. NO CALL was received from any one at Telkom………. THIS PRUTRID SERVICE IS A NIGHTMARE!!!!!!!!!! My account was debited again with R955 today for Lord knows for what because my account is suspended for more than 2 months and I have had no service availability, data or calls from Telkom for the more than 2 months and was billed over R3000 over the last 3 months but still my account is suspended until I don’t know when. PATHETIC!!! PATHETIC!!!!! PATHETIC!!!!!! Moenieb, please DO NOT reply with your GENERIC COMMENTS, I WANT SOMEONE TO FIX MY ACCOUNT OR CANCEL IT!!!!!!!!!!! ASAP