This Person is No Help At All

I have been contacting Thumeka since the 20th of April in response to a large bill after 6 months after cancelling my account. The only information I got out of this person was that I needed to pay the money and all attempts to receive a final bill and even find out what happened with my account were evaded and I was told that I would receive it the next day. Which turned out to be a tactic to make me go away. This employee was useless and I was only able to get the information I requested when speaking to another employee (Dion Van Wyk). Although I am still waiting for a final bill to be sent to me. Although I suspect they have waited so long so that they can bill me for another month.