MB
Matthew B

1 reviews | Active since Feb 2014

10 Mar 2015, 09:10

THIS MUST BE *******

This Telkom nightmare has been going on for months. Since October to be exact. I was moving out of my flat during November so I gave notice to cancel my line, which was lost. End of November came and no line was cancelled. I ended up paying for services for December and January for a flat I did not even live in. From the 1st February I have been trying to get ADSL service for my new flat. There are too many examples of bad service to list. To name a few, my initial order was lost even though I was given an order number, I have spent over R1500 in airtime on the phone to Telkom and numerous hours wasted. They sent an sms saying my service was activated only after much quering to find that nothing wa actually done. I have now received a bill for ADSL services for March and I am not even receiving services yet. Surely, this must be *******? If ever there was a perfect business case of a monopoly and bad service this should be it!

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Replies (1)
Telkom
Telkom's reply10 Mar 2015, 11:25
Official
Hello bckmat002,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM95179.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team