This Must be a Joke

I have a major problem with you guys.

I passed your security verification tests and I have called in on many occasion's over the years using the number ***. Now that my phone has been ****** and i need to block the phone and try to claim from the insurance i am notified that i can not do this as the number does not belong to me.

this is ridiculous and grossly unfair as I have been paying insurance and recharging this number why did you guys not complain when I was recharging and creating revenue for your company? please I need to get to the bottom of this.