This is what happens whn you try move to Telkom Mobile

9 days since I took out a new contract with Telkom Mobile and requested my Vodacom number be ported/moved.

To date I am still unable to use my number.

Email exchange between myself and Telkom in store agent follows:

Subject: Number change Inbox x Brady Carr (B) AttachmentsWed, Mar 6, 5:57 PM (9 days ago) Good afternoon Mark I just would like to know which number is it that you want on the new contract, that was just done for you? Contract number: ********** 661 I ha Mark Laz Thu, Mar 7, 11:39 AM (8 days ago) Brady Number for what on the contract? Have you ported my number across yet ( ********** ) ? Thanks Mark Laz Thu, Mar 7, 3:37 PM (8 days ago) Please reply and call me Mark ********** 555 Brady Carr (B) Fri, Mar 8, 7:59 AM (7 days ago) Good morning Mark I have logged a IT ref to have them transfer the number onto the contract Awaiting feedback Mark Laz Fri, Mar 8, 9:53 AM (7 days ago) Hi Should this not be done by COB today then I intend canceling the new contract. Telkom is in breach of contract because I do not have service on my number. Brady Carr (B) Fri, Mar 8, 10:04 AM (7 days ago) The contract is done and there is service on the number. I have logged the ported number to be put onto the contract. As you requested Mark Laz Fri, Mar 8, 2:10 PM (7 days ago) Brady WHEN exactly will the number port be done?!! Mark Laz Fri, Mar 8, 2:10 PM (7 days ago) Please call me ********** 555. Mark Laz Fri, Mar 8, 2:17 PM (7 days ago) I just called into telkom mobile. They say number is still with vodacom!!?? Brady Carr (B) Fri, Mar 8, 3:29 PM (7 days ago) I have escalated it to have it done before COB Brady Carr (B) Fri, Mar 8, 3:30 PM (7 days ago) I logged a IT ref to have the CLI verification by passed Mark Laz Mon, Mar 11, 10:35 AM (4 days ago) Are you wanting a negative review of yourself and Telkom on HelloPeter and Google? Number still not ported!! Mark ********** 555 Mark Laz Mon, Mar 11, 10:36 AM (4 days ago) Plus I have no idea what you're talking about here: Brady Carr (B) Mon, Mar 11, 11:20 AM (4 days ago) I have logged it to the IT department to have the CLI verification bypassed. They’ve came back to me and it will be completed on Thursday the 14th of this month Mark Laz Mon, Mar 11, 11:22 AM (4 days ago) Why must the CLI verification be bypassed? Are you saying now the number won't be ported before Thursday?! Brady Carr (B) Mon, Mar 11, 11:35 AM (4 days ago) In order for the number change to take place, I had to log IT ref to have it done. Mark Laz Mon, Mar 11, 11:37 AM (4 days ago) but what do you mean by CLI verification being bypassed? Is this necessary to port the number? What are the ramifications? Mark Laz Mon, Mar 11, 11:37 AM (4 days ago) And are you saying now the number port wont be done before Thur? Brady Carr (B) Mon, Mar 11, 11:38 AM (4 days ago) Calling line identification. Yes it is necessary Mark Laz Mon, Mar 11, 11:40 AM (4 days ago) i know what CLI is and what it stands for. Why must it be disabled? Mark Laz Thu, Mar 14, 7:50 AM (1 day ago) Still not done!!!! Mark Laz Thu, Mar 14, 7:55 AM (1 day ago) Cancel the contract Brady Carr (B) AttachmentsThu, Mar 14, 8:47 AM (1 day ago) Please see attachment. There is a Time frame Mark Laz Thu, Mar 14, 8:51 AM (1 day ago) Everyone I've spoken to at Telkom says number port takes 24 to 72 hrs. It's been much longer than that so I don't understand what you're saying. Brady Carr (B) Thu, Mar 14, 9:20 AM (1 day ago) It was sent to IT dept to have it put on to your contract. Mark Laz Thu, Mar 14, 9:46 AM (1 day ago) Why is it taking more than 72hrs? That is the longest time it's meant to take.Please answer that question Brady Carr (B) Thu, Mar 14, 1:14 PM (1 day ago) Reason being when I did it the day of the contract, it gave me a system error, that is why I had to log it to the IT dept Kind regards Mark Laz Thu, Mar 14, 5:17 PM (23 hours ago) I cannot carry on like this. I have asked you to cancel my contract. If I do not have service tomorrow then you do need to do that. Mark Laz Thu, Mar 14, 9:48 PM (19 hours ago) Brady Carr I have now discovered that you did NOT SUBMIT the port request properly. Instead you left it open. The fault appears entirely on your side. Any comme Brady Carr (B) 7:34 AM (9 hours ago) If I cancel the contract, you will need to bring the device and all its belongings back to the store. Brady Carr (B) 7:35 AM (9 hours ago) I literally showed you the IT ref on the order. I attached the screen shot of the feedback Mark Laz 8:29 AM (8 hours ago) Please call me ********** 555I have asked you before to call me back and you haven't Brady Carr (B) 8:39 AM (8 hours ago) We aren’t allowed our phones on the floor Mark Laz 9:32 AM (7 hours ago) You've read my previous messages yet you've provided no apology or explanation Brady Carr (B) 9:36 AM (7 hours ago) I apologize for it taking so long and I have explained to you as to why it took so long. I showed you that I have logged it to IT Mark Laz 9:39 AM (7 hours ago) Read my previous emails again. Mark Laz 9:41 AM (7 hours ago) You didn't submit the number port request properly. I had to start from fresh again last night. They explained your request was still open and would never have Mark Laz 9:42 AM (7 hours ago) 100% your fault Brady Carr (B) 10:22 AM (6 hours ago) I did not summit the order due to it being with the IT department, I was awaiting feedback from the IT department. Only once they confirm then I can proceed. Mark Laz 3:48 PM (1 hour ago) WHAT IS HAPPENING?? HOW MUCH LONGER?? Brady Carr (B) 3:53 PM (1 hour ago) to me

It should have been done already. It was summited Mark Laz ********** 4:59 PM (7 minutes ago) to Brady It's not done. The number's still with vodacom