THIS IS TOTALLY ********* AND UNACCEPTABLE!

Firstly, I personally went into a Telkom store about 3 months ago to cancel this line and make an arrangement with them for the outstanding balance which was R1900. The consultant then assisted me and gave me a letter confirming the line was cancelled, and I was given an Absa bank account details for making payments of R200 per month as per the arrangement.I have been paying this R200 as arranged up until Feb 2016.Thereafter I get a call from NUDEBT collections stating that the account has now been handed over and I must start making payments to them directly.My first question is - Why was the account handed in the first place when there was an arrangement in place??? Then again, I went to the TELKOM store yesterday to resolve and they told me they cannot help me! They made me call the accounts department I then had to explain the story again!. The lady from accounts confirmed that TELKOM has been receiving my R200 payments up until Feb 2016 as arranged.<br> So my point is- If the payments are sitting w