This is the 2nd complaint, and still nothing

I logged my original complaint on 6 August, and to date being 14 August, Telkom has acknowledged the initial complaint, but to date i have havent heard a single thing. I have emailed them as per the email address they have given, on 3 occasions and they still havent rep****. <br> <br> I need to get the original matter resolved, as Telkom is now smsing me to say that my account will be suspended, and i know that they have also listed me as a slow payer on the bureau.<br> <br> This is unacceptable, and I need this addressed ASAP.<br> <br> Telkom doesnt understand that this is affecting me in a negative.<br> <br> My initial Telkom reference number as per the original Hello Peter complaint is : SM132239<br> <br> Please address this ASAP