This is telkom customer care

It comes to no surprise that I'm here writing this review of the absolute worse service I have ever received for not only agents and managers but a company as a whole. There is no consistency, no urgency and there is not a single ounce of care in their customer care.

Firstly an amount of R453 was debited from my account with out any regard or reason after I request for cancelation on the 22nd of Jan ref ***/a and was told that I'd receive no further deductions.

Secondly we request to upgrade our account last year in store and we're promised that our account was on month by month rolling contract so if we choose to cancel there would be no hidden fees or cost for cancelation.

Thirdly after speaking to 2 of your consultants (matfhediso and samudelisiwe) I been told on a few occasions that my "understanding" as mentioned by your agents is not at a point to grasp the complexity of the difference between what is right and wrong, and when you promise a call back it doesn't happen again.

Lastly and the worse of all on every call when you escalate to a senior or a manager no one is available the agents advise they will request call backs and after almost a week of waiting still no call backs. I went as far as emailing a manager directly last week Thursday and still have not received so much as an email to say we are looking into the matter.

So this is my last step to amend this issue before I take it to the ombudsman.