This is redicilous

Item: Telkom
Rating: 2
Author: karen R

I am trying to downgrade my uncapped ADSL to a 1 GB ADSL - I have tried numerous times to do this via the call center and I have just been kept holding on forever. I have been on hold now for 30 min with no one answering. I do not have time to hold on for this long!! I have also tried to log a call on the website - but no one contacts me back!!! Please Telkom - I swear the downgrade service is this bad for a reason - to delay a possible downgrade!! Please contact me ASAP!!!

Helpful (0)

Replies (1)

Telkom's replyOfficial

05 Jun 2015, 13:24

Hello Karen Ras,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM115937.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
***

Best regards,

Telkom's reply05 Jun 2015, 13:24

Official

Best regards,

This is redicilous

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