JZ
Jason Z

1 reviews | Active since Aug 2015

29 Feb 2016, 15:55

This is PATHETIC !

Starting on the 29 of January we signed up for fiber, In an email we got this \please cc me when you send the cancellation letter to your current service provider so we can be able to process your ASAP\" so we sent trough all the letters and continued to cancel our ADSL and Data Packages and send the proof to Telkom. During February we contacted Telkom multiple times with escalating the Problem and we are now on the 29 of Feb end of the month and tomorrow my company will loos money because we will not be able to continue with business.<br> Today I also spoke to a lady working at support of Telkom and she was so rude to me i wanted to put the phone donwn.<br> This is Pathetic how Telkom can tell you do do one thing but not insure that you are covered when they can't send out Technicians to lay down fiber !<br> Never Again do I want to deal with such Unpleasantness "

0
Replies (1)
Telkom
Telkom's reply29 Feb 2016, 16:11
Official
Hello AfterShockXD,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM206675

Regards
Luleka
Telkom Social Media Team

Best regards,