This is pathetic.

On the 27th of July, a debit order bounced from the usual bank account, thereafter I decided to change bank accounts and I was going to paying July bill in cash. From there, I went to the telkom shop to change the banking details along with the payment date and I was then advised that the NEW BANK details will only come into effect as of the August bill and this will be debited on the 31st of August moving forward.

Come the 31st of July, I get a debit order taken for R1400 +- from my cheque account. So of course I call in because the online chat is useless and contradict themselves and yes I have proof of this... When I called in I sent emailed the proof to the agent on her work email which was sent to me by text and she said it will take 3 working days to be done. She said someone would call me and had the nerve to say that if I don't hear anything I need to call in, which is pathetic. I never heard anything back since and I have only made a part payment by card but yet I get a message threatening to blacklist me and cut my services.

YOU TAKE MONEY WITH MY AUTHORITY AND STILL THREATEN TO CUT MY LINE? This must be a joke.

I have been given a new bill which is due by the end of this month but I still have an account that has been overdrawn without my permission and no one has got back to, I have been advised that the case hasn't been looked into. So I'm most likely going to have to take a day off work to deal with this, which will probably cost me a penny or two.

As senior in a customer service for a network provider, I'm disgusted at Telkom and their pathetic behavior.

I am giving this 24hrs to be resolved before I go to the ombudsman.

I will definitely ensure that I get my money back and that bill will be waivered!