This is now in Month 4 - still no help

Telkom you are promising me help to cancell my Internet which I have been trying to do since January 2016 - I have been on HelloPeter three times and you keep on promising and escalating my issue yet every month you try to ***** money from my bank account - I have sent numerous emails made numerous calls yet I cannot get any assistance from you.<br> <br> I switched to another service provider on 11 January 2016 - the same day I gave Telkom notice that they must end my Internet account [URL Removed] <br> <br> I have mailed cancellation forms without getting ANY response - Can you please sort out this simple request and stop *****ing my money<br> <br> Please dont promise my that an agent will contact me or that you will escalate the issue - Just CANCEL this service once and for all