1 reviews | Active since Feb 2017
This is not right
<p>Hi Launa</p> <p> </p> <p>Please explain</p> <p>1.How can you cancel my line for my cell phone and Tab A after I paid this 2 contracts.</p> <p>2.The R701.26 is for the Router... How do I pay Router contract after I canceled router contract in 21 December 2016 this was in the 5 day cooling off period. The delay for this is on TELKOM side, Now because of the delay now I must pay for something I never used or opened.</p> <p> </p> <p> </p> <p>This is not Right!!!!!!!!!!!!!!!</p> <p> </p> <p>Can you sort this out immediately or call me on ********** 024</p>
Hi Darion
Please be advised that we have sent your query to cancellations however we can't re activate the line if there is an outstanding amount on the account, both accounts are on the same billing.
Our Billing team will advise you of the any credits after contract has been cancelled.
We really do apologize for any inconvenience caused to you.
Your reference number is: ***3
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Darion
Please be advised that we have sent your query to cancellations however we can't re activate the line if there is an outstanding amount on the account, both accounts are on the same billing.
Our Billing team will advise you of the any credits after contract has been cancelled.
We really do apologize for any inconvenience caused to you.
Your reference number is: ***3
Regards
Launa
Telkom Social Media Team
Best regards,
So I need to pay for a contract that I canceled in time and because TELKOM never got back to me.Now I must pay. How do TELKOM compensate me for cutting my 2 contracts after I paid for it? This is crazy. Telkom needs to refund me.
Launa- I ask you to restore my 2 lines immediately which I HAVE PAID FOR. TELKOM has put me through enough HELL
When do you think your cacelation department will contact me.If they could not fix this 21 DECEMBER 2016. How can TELKOM RIP PEOPLE OFF LIKE THIS
So I need to pay for a contract that I canceled in time and because TELKOM never got back to me.Now I must pay. How do TELKOM compensate me for cutting my 2 contracts after I paid for it? This is crazy. Telkom needs to refund me.
Launa- I ask you to restore my 2 lines immediately which I HAVE PAID FOR. TELKOM has put me through enough HELL
When do you think your cacelation department will contact me.If they could not fix this 21 DECEMBER 2016. How can TELKOM RIP PEOPLE OFF LIKE THIS