This is not acceptable

<p>Dear Telkom,</p> <p> </p> <p>I pay for a service which i expect to receive everyday. I can't afford for my phone line and internet to be down. This seems to be a month end special with you guys. This has happened on many occasions..please tell me what you are doing to avoid this problem?? Because it is getting rather annoying to have to deal with this! I would greatly appreciate it if my internet and phone line is working again by the end of business today!!!!!</p>