This is not a user error. This is a Telkom billing/system failure that has been reported by countless customers for years, and it has never been properly resolved. I am losing real money because of this.

I purchased a 60GB bundle (anytime + night surfer) from Telkom. My 60GB anytime data has been completely depleted, yet I still have 59GB of night surfer data sitting unused, despite using data every night between 12am and 7am, which is exactly when night surfer is supposed to be active.

I have tried every suggested fix, Manually selected Telkom as my network (not auto/roaming), Changed my preferred network type from 5G auto to LTE, Restarted my phone

None of it has worked. My anytime data keeps getting used during night surfer hours, and my night surfer data never moves. This has been going on for a month. Every time I top up anytime data, the same thing happens, the anytime gets eaten up while 59GB of night surfer collects dust.

I need compensation for the anytime data incorrectly deducted during night surfer hours, a clear explanation of why this is still happening after all troubleshooting steps were followed. I expect a response and resolution, not a generic reply telling me to restart my phone.