this is my second hellopeter report

So after trying to get hold of Telkom and going into the branch to get an installation date I reported my complaint here. Received feedback via this site that the matter was going to be attended to. It is now ten days later and I have still not received a date for installation. it has been two months since I requested this transfer and I am running a business which requires me to use the internet constantly. I have run up internet bills with my cell company while waiting for Telkom to come back to me. I would please like a name and number to call to talk to someone who can assist. Sending a reply via this website saying the matter will be dealt with and it is not ten days later is just poor service. It maybe cheaper for me to cancel my Telkom contract and go with another provider!!! service here in Pretoria sucks!!! Businesses need to be priority!!