BT
Bryson T

1 reviews | Active since Feb 2021

04 Feb 2021, 20:16

This is just ********* business transactions by telkom.

Telkom. I had 24 months contract with Telekom which ended in January 2021. To my surprise they credited my number with 1g of data at the value of R140 that is to be debited at the end of February 2021 despite that I canceled my contract with telkom and requested the number to be converted to prepaid. I went to Telekom store in Centurion mall to query this injustice that telkom is doing to me as the consumer, all the agent did was to log a dispute on behalf for the billing department to either reverse the data or the planned debit to be canceled. I then received a call from one of the telkom agent from billing and I explained to him that I don't have contract with telkom any longer and ask why are they then loading data on my suppose to be prepaid number and continue to bill me, he then referred that I should contact their retention department to assist me. I feel that telkom is doing injustice to me as the consumer to be debit me for something that I have not authorized to do neither do I have contract for 1g data with me and I believe this is ********* that is being done by telkom by deliberately crediting my number with 1g data and thereafter send me invoice that will be debited from my bank account as they still have my bank details from the previous arrangement of 24 months contract that i had with them. I really want telkom stop conducting ******* business transactions with my number by crediting my number with data and bill for it. I don't their data any more, I don't contract with Telkom, I did not authorize telkom to do what they are doing.

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