This is getting stupidly pathetic!

So I tried opening an account with Telkom, about 5 weeks ago. Right after I completed my forms and everything was in order, | was told that I would be phoned within 24 hours to confirm that my application was accepted and that my phone was on the way. Skip to four weeks later, not a single phone call was made to me, I asked someone to go to their shop to find out what was going on. They told the person that my phone was already packaged and on the way and could be picked up in two days. Two days later I arrive in the shop, waited half an hour in the queue, asked what was going on only to hear that my phone HAS NOT EVEN BEEN SENT YET. Again I was told that I would be phoned immediately if it arrives. I have a feeling that's not going to happen. I can't waste petrol everyday just to check up on the people running that shop, their f*cking grown ass people, they should be able to run that place. It can't take 5 weeks for a phone to be sent about 100km, or can it? Oh wait this is SA, stupidity and laziness rules, apparently?? How many more pathetic excuses do I have to go through before someone can truly help me? Seriously???!!! WAKE UUPPPPP!!!!!!