This is a joke

<p>Spent a hour on the phone, wasted all my airtime, to not get any answers but back and forth. I requested a simple answer of how does one top up land line wifi and how i go about it, as i dont have a credit card they would need to do it through technical...which didnt happen because i was on the phone for so long my airtime ran out. then try call back, try message online, and all i get is call 10120 and from there call 10213, then back to 10210. Ca\n someone just tell me how such a huge company is run so poorly?! PS still dont know how to do a simple top- up. will move to a different company for my wifi soon. This is rediculous</p>