This how how the **** clients

I was due for an upgrade, went to the shop on 30 Jan and did the upgrade. Egnes who did my contract explained to me that I will not pay an account for the 1st month, but will pay double the second month. I said it is fine, the money that I am not paying the first month, I will save for the 2nd month and I will see that I will get more data and minutes than I should. End of Jan I was debited for my old contract and in Feb R700 for the upgrade. <br> <br> When I queried, i was told that because I took the device on the last day of the month, I need to pay for a full month for the device fee! Yes! It was never communicated in store otherwise I would have gone back the next day. My case :***1 is now closed because when the case manager phoned her she said she did tell me, case closed. How will the case manager know, she is just taking sides with their employee. I told them they must prove that she did tell me as there is nothing in my contract mentioning pro rata. <br> <br> I will be signing back my debit order and if you want your phone come fetch it. I no longer want to be associated with you. No one gets back to you. The query was even escalated to head office and the issue is still not resolved