This has GOT to stop!

Please beware!!! Telkom offers and charges for services and does not deliver! We have been forced to install a new, additional line (adsl) due to the fact that we have been having ongoing problems with our internet on our other line for OVER A YEAR!!! I have spent COUNTLESS hours on the phone with Telkom since the beginning of last year and have spoken to many many many people. Its so f@*%ing frustrating dealing with this ****! We are paying R999 + R200 & something TIMES TWO NOW for a service which we are unable to receive! They have upgraded us to a 10mb line without telling us that we will never be able to get to those speeds Due to the fact that we are too far from the exchange! They have ONCE AGAIN gone and installed a 10MB line WHICH I DID NOT CONFIRM! and our internet is running on 0.82 that is NOUGHT POINT EIGHT TWO!!!!! on a offing 10mb line! TELL ME THIS IS OKAY! AND THIS IS ON THE NEW LINE! I have also being trying to cancel our adsl on the old line to no avail! NOBODY ANSWERS THAT EFFING PHONE! Just incase you think that I am rude...I have been being dealing with these problems for AGES and I am so damn frustrated! I can NEVER get the same person twice and t