AM
Aphiwe M

1 reviews | Active since Mar 2011

23 Jul 2015, 16:27

THIS CANNOT BE ACCEPTABLE SERVICE

ONE OF THE THINGS COMPANIES HAVE BAD NAMES IS THE STAFF, AND THE LACK OF UNDERSTANDING WHAT THE WORD SERVICE MEAN. ON THE 09 JULY I WALKED INTO A TELKOM STORE IN WITBANK HIGHVELD MALL TO ENQUIRE OF THE REQUIREMENTS NEEDED WHEN ONE WANTS TO OPEN A CONTRACT WITH A BUSINESS, I HAD A REASON FOR DOING SO, AND THE ANSWER FROM A LADY WAS, CK, TAX CLEARANCE, LETTER FROM BANK, PROOF OF RESIDENCE, ID. UNFORTUNATELY WHEN I CAME WITH THESE THE NEXT DAY ON THE 10 JULY 2015 I WAS ASSISTED BY THIS GUY BECAUSE THE LADY WAS BUSY WITH A CLIENT, AND HE TOLD ME HE WANTED A LETTER FROM THE BANK THAT \STATES HOW MUCH TURN OVER THE BUSINESS MAKES""; SOME ATTACHMENTS ARE MISSING. NOT ONLY IS THIS UNPROFESSIONAL;BUT IT IS DISRESPECTFUL TO AY THE LEAST. I NEED THIS TO BE ADEQUATELY ADDRESSED HE MUST APOLOGISE TO ME FOR DISRESPECTING ME AND WASTING MY TIME. FOR NOT DOING HIS JOB IS UR"""

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Replies (1)
Telkom
Telkom's reply23 Jul 2015, 19:08
Official
Hello aphiwec,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127933.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,