Thirteen days no progress on faulty line repair

THIRTEEN DAYS and no response or repair of faulty line. Zero progress.<br> <br> No dial tone, no phone usage, no ADSL, bought new handset to test, just in case. Many extra costs from our pocket involved to cover this lack of service for THIRTEEN DAYS.<br> <br> In our experience Telkom contractors only ever turn up on weekends. Do they get paid extra on weekends? Do we have to wait for the next weekend, and then the next?<br> <br> THIRTEEN DAYS - what is the reason for such poor service? What is the reason that there is no progress or response? I would love to know. Do you know, Telkom??? Do you care, Telkom??<br> <br> Fault reported 22 Jan: 195CTK220116<br> Escalated 2 Feb: 817861<br> <br> Please don't copy and paste a standard response to this complaint - it won't make us feel better. Rather do something pro-active to resolve this matter. Or give us a reason why Telkom is putting us in this situation. Thank you.<br> <br>