Third week, still problems
<p> Two weeks ago we experienced ADSL problems where our whole business park had no connectivity for two days. After that, our offices ADSL was still unable to connect. After phoning Telkom almost every day to follow up (because Telkom is by far the most useless company that I have ever dealt with in my life) they eventually sent a technician out last Thursday. Since then internet problem has been sorted out, but our phones are unable to receive any calls. I've called Telkom every day since the new problem started and every day they promise to send a technician ASAP so that the problem can be resolved. I'M STILL WAITING!!! How can Telkom expect a business to run without internet or phone lines FOR MORE THAN TWO WEEKS??? Yet they will still expect us to pay for a survice that they clearly can't offer. I'm honestly so sick and tired of always having issues with Telkom and if possible, will avoid them at all costs!</p>
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Telkom's replyOfficial
07 Jun 2016, 13:09HI chandre-naude
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and a preferred contact when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply07 Jun 2016, 13:09
Official
HI chandre-naude
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and a preferred contact when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
08 Jun 2016, 19:36I've sent my details to Telkom and there has been NO feedback on this issue. Our phonelines are STILL down - it has now been almost a week on this second issue! This is really becoming ridiculous!
's update08 Jun 2016, 19:36
Reviewer Update
I've sent my details to Telkom and there has been NO feedback on this issue. Our phonelines are STILL down - it has now been almost a week on this second issue! This is really becoming ridiculous!