Third time complaining about the same issue, with no meaningful response!

<p>It is clear that Telkom does not care in the least about customer service and follow up on complaints. This is the third time in as many weeks (previous complaints 7 July and 12 July) that I am complaining about the same issue. The original complaint follows: "</p> <p>I have an smart broadband wireless uncapped 1 (LTE) product with a 10 GB wifi included in the product. The agreement was that I can only use the LTE at my residence, so in effect the product is geographically limited (not mobile). I have tried, in vain, multiple times to utilise the 10GB wifi add-on that is included in the package, but according to Telkom it is "impossible" for them to register my laptop/mobile device on the telkom wifi network if the device does not have a Telkom sim card, which means that I cannot use that part of the package that I am paying for.</p> <p> </p> <p>This is blatant misrepresentation on the part of Telkom and should not be acceptable. There is no way in which I can put a simcard into my laptop and because of the geographical limitation of the LTE product I cannot move the LTE router around with me. Additionally, the LTE simcard is too large to fit into my mobile device. I refuse to invest in a telkom simcard for my mobile device, because I currently have a two year contract with vodacom and do not believe that I have to carry any further financial responsibility in order to utilise a product I am already paying for." </p> <p> </p> <p>I have subsequently recieved generic responses from Telkom (ref number: AI ********** ), but have not even recieved a call back following up on the original complaint. This is unacceptable customer service.</p>