1 reviews | Active since Jun 2016

29 May 2017, 09:07

Third review in as many weeks

<p>I have been having endless hassles with Telkom for the past almost month. First it took them almost 3 weeks to tell me it won't be viable to move my ADSL to my new house. Then it took them forever to approve me for applying for a 100Gb Smart Broadband application which I subsequently asked to be cancelled. This request was made on Wednesday the 24th of May via your Facebook Message inbox. I was told that the billing team will cancel this. This morning I got an SMS telling me to go collect the modem from the local Telkom shop. I cancelled this and am no longer interested in this. Can someone please sort this out?</p>

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Replies (1)
Telkom
Telkom's reply29 May 2017, 10:47
Official

Good day Debbie,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team