third hello peter review same problem 15 call centre references same problem 2 years not resolved. numorous promises not kept. will never ever do business with telkom again!!!

Been billed for data every month for two years, keep complaining and on two occasions received credit but the problem is never fixed. On my last call i received confirmation that the billing was corrected and the data removed but low and behold the billing continues and the data is still being charged. Contract ends at end of March and Telkom now owes me more than i owe them. only thing i can think of doing is stopping the debit order. Looking at the other reviews on here I see i am not the only one with a problem. Seems someone or a few people need serious discipline in that company. This would never have been allowed to drag out this long in any of the private companies I have worked for in the last 25 years. RIDICULOUS! I will now get an SMS saying that someone from Telkom tried to contact me but could not get through which is basically what happens every time i complain. Pitty i cant post all the references as attachments on here as there are many. I will type out a few. 12 Jan 2016 reference ********** 11 march 2016 reference SM207825 1 Aug 2016 reference ********** 7 all these had confirmation that the problem was fixed. I also have mail communication with Khanya from Social media and Kamohelo Rumo from billing and everyone says the problem is fixed but here we are knocking on two years and i still suffer financially due to telkoms inability to resolve a simple query.