Third complaint to cancel my Telkom Mobile account

The third complaint that I have lodged to try and cancel my Telkom Mobile account.<br> <br> I have been assured after both previous complaint that my account will be cancelled but it's still being deducted although it has not been used for months.<br> <br> I have been trying to cancel it since 2 October and expect those payments from November to the one deducted today to be returned.<br> <br> I will contact every complaint and ombudsman and media forum available if this is not resolved within the next two weeks.