Third Complaint and No Response!!

After 3 complaints...<br> 10:07:37 AMValentia: Thank you for contacting Telkom Mobile, you're chatting to Valentia, how may I assist you?<br> <br> 10:08:00 AM You: Hi, I've registered a complaint regarding my bill with Telkom as well as Hellopeter TWICE. I am always promised someone will get back to me but to date absolutely nothing?<br> <br> 10:08:22 AM You: And my line is suspended, I cant even receive calls.<br> <br> 10:08:34 AMValentia: Good day Patrick, Thank you for the enquiry.<br> <br> 10:08:53 AMValentia: Kindly provide me with the case reference number.<br> <br> 10:09:07 AMValentia: Apologies for inconvenience caused.<br> <br> 10:09:41 AM You: ***4<br> <br> 10:09:54 AM You: That's just one of them.<br> <br> 10:10:22 AMValentia: Kindly provide me with the following:<br> <br> I.D/passport number<br> Residential / Billing Address<br> Alternative number<br> <br> 10:10:44 AM You: ***<br> <br> 10:10:55 AM You: 13 Wielewale Street<br> <br> 10:11:01 AM You: ***<br> <br> 10:11:35 AMValentia: Thank you.<br> <br> 10:13:43 AM You: ***-***, that's the HelloPeter ref from Telkom as well<br> <br> 10:14:05 AMValentia: Patrick, The case is still not attended to and the only people who may provide with feedback are from the back office. I am not certain on why they are taking so long t