THINK TWICE BEFORE TAKING A CONTRACT WITH TELKOM. Very POOR after-sales service

On the weekend of the 22/01/21 my internet services were disrupted due to the severe storms in KZN linked to Cyclone Eloise. I logged a call with on the 23/01/21. My Reference number = 93ANK240121. After a long check on their internal systems they said that the fault was not on their side - they will dispatch a technician/contractor to my house. The same day i informed them that on checking on the outside I noticed that the cables were snapped. Nobody came I called the 26/01/21 skoke to Mantash - same reply - tech dispatched. She however escalated the compliant Escalation Reference Number 92112. Still no visit/check/call from Open Serve Techs. I called again on the 28/01/21 - Spoke to Nombu. Same response- Tech dispatched. She now sent an email to Open Serve IRO of the escalated complaint. STILL NO VISIT/CHECK/CALL FROM Open Serve Techs. I called again this morning, 29/01/21 - spoke to Ms Mkhize, She said that they working with the fault at the Exchange - GOD HELP ME! I said to her that the cable outside my house hadc snapped. So she said that she will make a note. I asked her if there was anybody else I could speak to about the PATHETIC AFTER-MARKET SERVICE - She said unfortunately there was no further recourse. Now @ issues/problems. (1) This Contract was for them to PROVIDE INTERNET SERVICES while I PAY - ON A MONTHLY BASIS - So for almost a week now I have not received that service. Am I going to get a PRORATA REBATE? (2). I cannot perform my 'WORK-FROM-HOME AGREEMENT' I have with my Employer. CAN SOMEBODY PLEASE HELP ME! This is NOT on.