Think twice about Telkom services.

I always raved about Telkom mobile. Got my husband and mom to switch over to them. At the end of September, there was an issue with my bank clearing my salary. I didn't realise that due to this my debit order for Telkom didn't go off. On Saturday over R1000 is debited. I called in today to be told that my account went to collections so they took off last months bill and this months bill (only due on 31 October). When I asked why, they say that's process for when it goes to collections. I immediately ask for a refund for this months bill as it's not yet due and am told it will take 14 to 21 days to process. This is bull****. Telkom, you clearly are holding the money to gain interest on your account while my money sits there. A refund never takes that long to process. Also, I am told that Telkom do not follow up when a debit order doesn't come up, I the customer need to call in each month to make sure the account was paid. Seriously????