THINK TWICE ABOUT TELKOM !!!!!!!!!

<p>We were offered an upgrade to uncapped internet on a slightly faster line so I phoned and enquired about it and asked if it would affect the two DLINK remote devices that we were issued to me last year that my children use and was told the" there wont be as issue as everything is done via the computer" so I went for the upgrade which was done super fast and at that stage was impressed until both my kids had no internet.... well thats when the "fun" started 15 phone calls and up to 2 hrs a day on the line we still have NO internet. Apparently these devices need to be syncronised to the new set-up. Afer about 10 calls and me saying that my profile showed a restricted line to the mobile connections as the data had been exceeded (which it never was even under our old allocation) did they realise its a syncronisation problem and that Sales had to deal with it ..... well try and tell them that .... they say Technical must help you and then Technical say wrong dept ask for sales this went on for two days . On Monday I had such a lovely lady and she said she escalated it to the Manager Linda Prins and I would be phoned in one to two hours and it would be sorted. The hour long call was ended at 8.55am . I then phoned at 2.40pm and Denzil Naidoo then apologised and said Linda would call back by 3.00pm. I phoned at 4.00pm to be told Linda was not around... I phoned 8.05am on Tues ... Linda would tell IT to sort it out by close of business and he would ring me...... 4.00pm I ring again .... Linda not there. I phone at 8.05am to be told Linda starts at 9.00am I phone Linda aplogises says work load to heavy to return calls to clients .... but will get IT to sort it out today. I phoned at 3.30pm apparnetly they are all in a meeting until 6.00pm tonight.... so we start the same **** all over tomorrow and each time you have to go through your whole story... I AM GATVOL OF TELKOM !!!!!!!</p>